We believe that having happy customers is the best business strategy we can have and we want all our customers to be 100% satisfied with what has been purchased from us!

If for any reason you are not totally satisfied with what you have received we can look at a return or exchange, all you need to do is email. You can return any item to us (excluding personalised products) within 7 -14 days of purchase or exchange unless damaged or faulty. Items need to be returned in the condition they were sent, with all packaging for a full refund of the item. Postal-refunds are down to the discretion of the product. 

Gift vouchers are non-refundable.

Additionally, if you wish to cancel an order just email: hello@faithfullyyourslpg.co.uk, unless it is a personalised item already in production.

• All items to be returned unused and in its original packaging and condition along with a copy of your dispatch note.
• You are responsible for the return of goods to the named addressed. We highly recommend obtaining a Certificate of Posting from Royal Mail as insurance for goods lost in transit.
• Refunds or exchanges will be made to you within 3-5 days of receipt of the returned goods.
• Refunds will be made via your original payment method.

Please email hello@faithfullyyourslpg.co.uk  if you have any questions at all and the team will be happy to assist.